Every decoder is tested before dispatch. The warranty period is 12 months whenever the issue is related to a defective decoder. Any problems due to negligence or incorrect installation will not be covered.

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Subject

(1) Which Decoder is it?

(2) In Which Model (with article number) is it installed?

(3) Please upload a photo of the installation situation showing the exact connections and the components designations

(4) Which digital system is used?

(5) What is the track voltage?

(6) What is the error pattern?

(7) How did it happen (overload, short-circuit, etc)?

(8) What has already been tried to correct the error?

(9) Date and number of sales invoice as a proof of purchase.

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